Change the Email on Your Account
Understand why the profile email is read-only and what information to provide when it needs correction.
Overview
The current profile page displays the account email but does not provide a self-service email-change control. This protects the verified sign-in identity from casual edits.
Do not create a second account or send a password to support. Contact support for current options and be prepared to verify ownership through an approved process.
Self-service email changes are not available in the current account settings.
Ask about an account email change
- 1
Confirm the signed-in account
Open Profile settings and read the current email carefully. Make sure you are not viewing a different Google or email account.
- 2
Check whether you still control the address
If possible, keep access to the existing mailbox until the question is resolved.
- 3
Contact iZipIMG support
Use the contact form and select an account-related subject. Provide the current email and the requested new email, but never include a password or reset link.
- 4
Follow the ownership instructions
Support may explain that a change is unavailable or request safe verification. Do not rely on instructions sent from an unrecognized domain.
Tips for a better result
Keep the old mailbox active
It may be needed for verification or security notices.
Check Google identity separately
A Google-linked email is managed through the provider and may not be editable inside iZipIMG.
Common mistakes to avoid
Sending a password to support
Support does not need your password and should never ask for it.
Registering duplicates immediately
Duplicate accounts can split identity and make recovery more confusing.
Troubleshooting
You no longer control the old email
Explain that clearly in the support request. Do not claim access you cannot verify.
The profile email field cannot be edited
That is expected in the current version; the field is intentionally read-only.
Frequently asked questions
Can I change my email from Profile settings?
Not in the current version. Profile settings allow supported profile details while the sign-in email remains read-only.
Should I delete the account and start again?
Not before reviewing the consequences and contacting support. Account deletion is permanent.
Wasn’t this the answer?
Send the tool, browser, and exact error to our support team.