Contact iZipIMG Support
Send a concise problem report with safe technical details so support can reproduce and resolve the issue faster.
Overview
The best support message explains what you expected, what happened instead, and the last step that worked.
You can include ordinary diagnostic details, but never send passwords, session tokens, private recovery links, payment card details, or an image you are not permitted to share.
Create a useful support request
- 1
Choose a clear subject
Name the affected area and symptom, such as “PNG download fails after compression.”
- 2
Describe the exact steps
List the tool, selected options, and actions in the same order you performed them.
- 3
Include safe environment details
Share the browser name and version, operating system, device type, and approximate time of the problem.
- 4
Add the error text
Copy the visible message or attach a screenshot after removing email addresses, tokens, filenames, and other sensitive information.
- 5
Send the request
Use the contact page and provide an email address where you can receive a reply.
Tips for a better result
Use a harmless sample
If a file is needed to reproduce the issue, create a non-sensitive example with the same format and approximate dimensions.
Mention frequency
Say whether the problem happens every time, only with one file, or only on one device.
Keep one issue per message
Separate reports make diagnosis and follow-up easier when problems are unrelated.
Common mistakes to avoid
Writing only “it does not work”
Without the page, action, and error, support cannot identify the failing part.
Attaching confidential material
Redact private data and use a safe sample whenever possible.
Troubleshooting
The contact form does not submit
Check required fields, your connection, JavaScript, and content-blocking extensions. Retry from a current browser.
You have not received a reply
Check spam and confirm the email address was typed correctly. Send a new request if the original address was wrong.
Frequently asked questions
Should I send my password?
No. iZipIMG support does not need your password, session token, or private reset link.
Can support change my account email?
Support can explain the current options and verify the appropriate next step. Do not send a password as proof of ownership.
Wasn’t this the answer?
Send the tool, browser, and exact error to our support team.