Common Login Errors and How to Fix Them
Match the error to the correct sign-in method before resetting passwords or changing browser settings.
Overview
A login failure is often caused by a small mismatch: the wrong sign-in method, an unverified address, a blocked cookie, or a password typed for a Google-only account.
Use the checks below in order. They are designed to solve the problem without exposing account details or creating duplicate registrations.
Diagnose an iZipIMG login problem
- 1
Check the email address
Remove accidental spaces and confirm you are using the same address that was used during registration.
- 2
Use the original sign-in method
Select Continue with Google for a Google account. Use email and password only when a password credential was created.
- 3
Complete email verification
If registration is waiting for verification, open the newest verification email and follow its link before signing in.
- 4
Reset a forgotten password
Request one reset email, use the latest link, and choose a password you have not used elsewhere.
- 5
Test the browser session
Allow required cookies, disable interfering extensions, and try a private window or another current browser.
Tips for a better result
Use the newest email
Older verification and reset links may expire or become invalid after another request.
Check password-manager entries
Remove an outdated saved credential if the browser keeps filling the wrong one.
Record the exact error
A screenshot without passwords or tokens helps support identify the failing stage.
Common mistakes to avoid
Creating another account immediately
A second registration can make it harder to identify the original sign-in method.
Sending a password to support
Support does not need your password and should never ask for it.
Troubleshooting
Invalid email or password
Retype both fields, confirm Caps Lock is off, and reset the password if the account uses email credentials.
Google sign-in returns to the login page
Allow cookies, use the correct Google account, and retry without a privacy extension or embedded browser.
The link is expired or invalid
Request a fresh email and open only the latest link in the same browser where you intend to continue.
Frequently asked questions
Why does the reset page not confirm whether an email exists?
The response is intentionally neutral so that account existence is not exposed to other people.
Can a Google-only account use a password reset?
Not unless a password credential exists for that account. Use Continue with Google instead.
Wasn’t this the answer?
Send the tool, browser, and exact error to our support team.